Technical Support: Boosting productivity by reducing downtime.
When you experience a problem with a computer technology product, two things are generally true. First, the problem has occurred at the worst possible moment. And, second, the source of the problem is not obvious. It could be as simple as a loose connection or a switch that is not turned on, or it could be a serious problem that requires expert diagnosis and repair. Simple or serious, the result can be downtime, which means reduced productivity and revenues.
So, how do you quickly and effectively solve technical problems, particularly if your business does not have its own MIS (management of information systems) department?
An important technical support resource is your local computer value-added-reseller. You can rely on Korma Computers to serve as your “virtual MIS” department, providing fast, knowledgeable, and effective technical support. Giving you the right answers, right away. For example, answering questions about a software application that is not addressed in the manual. Or providing the expertise to determine the network that is right for you.